NPA Family and Community Services ATSI Corporation officially opened the service in August 2015 and has continued growing during the past years.  We have continued to implement a culturally appropriate model of care for general practice services, which has increased in patient numbers.

The Injinoo Primary Health Care General Practice is a community controlled and driven health service for the Northern Peninsula Area (NPA) Community. We implement care provided by Aboriginal and Torres Strait Islander Health Practitioner or Health Worker as the first point of care policy before you are seen by the doctor or other visiting services. The Aboriginal and Torres Strait Islander Health Practitioner or Health Worker identifies all patient care needs for your visit and discusses outstanding checks that are due, in addition to what you have come for. The Aboriginal and Torres Strait Islander Health Practitioner or Health Worker will help explain this to the doctor. This is to make sure you feel comfortable and satisfied with the doctors consult.

 As a patient you can ask questions about any information you are unable to understand on our practice information sheet and there is good communication about heath needs. 

Services Offered

• Walk-in clinics for urgent symptoms such as cold and flu
• Chronic Disease Management including regular Health Checks, GP Management Plans and follow up visits from the Aboriginal and Torres Strait Islander Health Practitioner or Health Workers
• Medication management including regular consultations with GP, the supply of medications and referral to see the pharmacist if required
• Maternal health including antenatal and postnatal care
• Child health including routine health checks and vaccinations
• Pre-employment and sporting medical assessments
• Wound care
• Palliative care
• Health Promotion/Health Education 

TeleHealth

You may make an appointment with the Doctor or Health Worker. Telehealth can be used by phone or by video call. If you would like to make an appointment please speak with our friendly staff. 

Test Results

If you have been sent for a test or had a blood test taken at the service, please make an appointment to see the doctor one week later. 

Patient Feedback

Please feel free to talk to any of the staff at the service if you have any suggestions or are unhappy with our service. We also have feedback forms available at reception that can be filled out and placed into the suggestion box. Alternatively, you can also make a complaint to the Office of the Health Ombudsman:

Office of the Health Ombudsman

Phone: 133 646

Website: http://www.oho.qld.gov.au/  

Fees and Billing Arrangements

Appointments are free of charge to all patients. For patients without a current Medicare card, our reception staff will help you apply for a Medicare card. 

Management of patient health information

Our practice is committed to maintaining the confidentiality of your personal health information. For more details please ask reception staff to see a copy of our Privacy Policy. 

Communication Policy

Staff will take your details and interrupt a consultation if the problem is urgent. If not, the doctor will call you back as soon as possible. 

Reduced Medication Cost

A big focus for the team has been supporting patients with completing PIP and CTG registrations which allow for reduced medication costs when visiting places outside of the NPA. Staff have also taken over completing Patient Travel Requests for the Injinoo Community.

The MOU with TCHHS regarding the coordination of services in the NPA was finalised and signed in late 2017. This has seen an increase in services visiting the GP including regular maternal health, child health and chronic disease clinics. The endocrinologist and Deadly Ears will also begin visits to Injinoo.

In March 2017, NPA Family and Community Services received full accreditation from AGPAL against the RACGP 4th Edition Standards for General Practice. This represents the organisation’s commitment about providing high quality, safe and effective care to our patients. In addition, the accreditation ensures the service has adequate policies and procedures in place to ensure timely care and advice of patients and to support continuity of care with other service providers. 

Information Technology

From the accreditation process, we also identified areas of continuous improvement in Information Technology which we are continuing to work towards. In addition, we have implemented a regular compliance audit to monitor compliance with accreditation and legislative requirements. We also incorporate national KPI data into quarterly reporting to staff and the Board of Directors to inform service delivery.

Continuous Quality Improvement

Injinoo Primary Health Care strives to improve our clinic by listening, actioning and improving customer feedback and satisfaction. The clinic takes pride in Continuous Quality Improvement.

Meet Our Friendly Staff

Primary Health Care	Name & Position
	Karyn Watson Primary Health Care Services Program Manager
	John Mosby Senior Health Worker
	Zemarie Bond Aboriginal & Torres Strait Islander Health Practitioner
	Sarah Jane Tamwoy Aboriginal & Torres Strait Islander Health Practitioner
	Locum Doctor
	Francyna Ahboo Practice Manager
	Jeanette Bryden Health Services Receptionist
	Demelza Bryden Trainee Medical Receptionist
	Stephen Williams Courier Driver

Opening Hours:

Monday - Friday: 8:30am to 5:00pm

Tuesday: 10am to 5pm

Wednesday: 8:30am to 8:00pm

 

Contact Details:

55 Pablo Street, Injinoo, QLD 4876

Phone: 07 4069 3817

 

After Hours and Emergency Care

For urgent care outside of these hours or in the case of an emergency, please visit Bamaga Hospital or call 000.

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