In March 2017, NPA Family and Community Services received full accreditation from AGPAL against the RACGP 4th Edition Standards for General Practice. This represents the organisation’s commitment about providing high quality, safe and effective care to our patients. In addition, the accreditation ensures the service has adequate policies and procedures in place to ensure timely care and advice of patients and to support continuity of care with other service providers. Over the past 12 months, the organisation has been working hard to implement these Quality Improvement Activities and work towards achieving accreditation against the RACGP 5th Edition Standards for General Practice in late 2019.